BCA 1 Semester Business Communication Unit 2
BCA 1 Semester Business Communication Unit 2 : It is one of the earliest as well as the most widely practiced medium of communication. Business communication is the form of communication in which message is transmitted in spoken words. According to Viley, ” In the process of communication, verbal communication is best, one, because along with words, body language is also used in this form of communication with the result that receiver can easily. ccsusamplepapers. com is provide you ‘short notes’ to prepare for your exam to make best result and securing great marks. In this site you search Business communication related posts Bca Study Material, Modal paper, Mock papers, Previous papers, Sample papers, Important questions, Unsolved papers, etc i hope Students you will satisfied my work. BCA 1 Semester Business Communication Unit 2
Types of communication : Oral communication
Meaning Of Oral Communication
Oral communication exchanges messages with the help of spoken words. In oral communication the two parties communicates, i.e., the sender and receiver. They exchanges their ideas by speech, mobile, telephone or by to face communication.
Types Of Listening
Listening is of several types depending upon the speaker, the Lester the purpose and content. Listening involves discrimination, evaluation, appreciation and reaction.
- Discrimination : When the listening differentiates between parts of the speaker’s message it is called discrimination listening. e.g., While to his subordinates a manager differentiates between the important and unimportant points of their grievance and takes action accordingly. The important point seriously part is ignored.
- Evaluative Listening : Listening is said to be evaluative when the listener analyses the evidence and reaches a conclusion. A good listener comes to a conclusion on the basis of complete information..
- Appreciative Listening : Here the listener shows by words or body language that he likes some part of a speech and agree with the speaker. Listener’s appreciation and applause improves that confidence of the speaker and boots his morale.
Guidelines For Effective Listening : There are several barrier to effective listening. Such as noise, bias, focus on the speaker’s personality, poor speaking style, too much information, talking while listening, taking notes, etc. Some tips to remove these barriers and to ensure effective listening are given below :
- Stop talking as it is the speaker say whatever needs to be said.
- Fight off all distraction.
- Be patient and let the speaker say whatever needs to be said.
- Be fully attentive.
- Create a positive listening environment.
- Without judgement until you have header fully.
- Ask questions and seeks clarifications where ever necessary.
Types of Audience
- Initial Audience : The person who receives a message first and transmit it to others is known as initial audience. He is also known as ” carrier Audience”
- Gate Keeper Audience : The person who decides whether message should be delivered to the primary audience or not, is known as gate keeper audience. He is the person, who has the power to stop the message from reaching to the primary audience.
- Primary Audience : He is the real person for whom the message is sent. He has the authority to express his reaction on the message. Primary audience has the power to accept or refuse the suggestions of the sender.
- Secondary Audience : Secondary audience becomes active only after the approval of message of primary audience. He may be asked to comment or to act on the message by the primary audience.
- Watching Audience : Watching keeps an eye on the communication between sender and primary audience. He has no power to stop the message or to act directly.
The Short Notes On
- Individual Presentation
- Group Presentation
- Mock interview
(a) Individual Presentation : In individual presentation there is only one speaker who present his views on a pre-decided topic to the audience. In this, the speaker speaks without interruption and at the end, answers the questions of the audience. Individual presentation further can be of two types :
(i) When there is one speaker and one listener.
(ii) When there is one speaker and a small group of listeners.
(b) Group Presentation : When more than one speakers present their views on a pre-decided topic to the audience, It is termed as group presentation.
In a group presentation one speaker speaks at one time and all other listen to him. When one has finished, another speaker speaks and presents his viw. At the end, chairperson brief the discussion and thanks all audience. Group Presentation. mainly occurs in meeting, seminars and conferences.
Mock Interview : Mock interview refers to create real situation of an interview, which means having a dress rehearsal of real interview. Thus, Mock interview is a sample of real interview. By organizing mock interview we try to know as to how the real interview is being performed. In other words, a mock interview is organised of conducted to understand the actual interview.
Short Note On Body Language
Body movement of a person are guided by his thoughts ans feelings. The nodding of head, blinking of eyes, waving of hands, shrugging of shoulders, etc are all expressions of human thoughts and feelings. Body language also communication status/ For example a soldier standing before his army officer is in attention and tense his posture conveys subservience. The body postures of the officers (relaxed and at ease) reflects his higher status. Similarly superiors in a meeting appear strong and fearless.
- Head : There is an old saying ‘hold your head high’ It is a sign of honor, self respect and self confidence. A head bent low, on the other hand show modesty, politeness and and guilt, A shifty, held or backward drawn head indicates pride or naughtiness.
- Face : Face has been called the mirror of the mind because whatever a person feels deep inside is reflected on his face. Every facial muscles is an instrument of face-to-face communication. The lines of forehead, the eyebrows, the muscles of checks, lips all speak louder than words. A great amount of regular practice is required to control feeling and adopt positive attitudes in all situations.
- Gestures : Gestures refers to the movement of our arms, legs, hands, torso, etc.Arms spreads out convey the meaning of wide, shuffling legs indicate nervousness, on erect torso reflects intensity. Similarly, pounding of first on a table shows anger while a forefinger raised above the head shows ‘Number.1’.
- Eyes : Eyes communicate our deepest feelings. Therefore, eye contact is of great importance in face-to-face communication. Eyes adopt different positions in different situations. happiness. Along fixed eye show interest whereas evasive eyes indicate lack of interest or nervousness.
- Body shape & Posture : Standing or siting erect, leaning forward and backward, stretching or bending sideways all convey meanings. A person can make positive or negative impression of himself or others through his body posture. Therefore, we should make efforts to ensure that our body does not send out wrong signals in interviews, meeting and informal interactions. It requires regular practice to ensure that our body talks positive.
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